Unfortunately, due to the nature of our products. We currently do not offer any items that can be returned.
Refunds (if applicable)
If there is a problem with your order, please contact us at Oswaldt@roibourdon.ca explaining what the problem. Please include the order number in the subject line.
If we agree after reviewing your situation, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Oswaldt@roibourdon.ca.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Oswaldt@roibourdon.ca for further instructions.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
We only use Canada Post as our carrier.
Shipping costs are non-refundable.
Depending on where you live, the time it may take for your order to reach you, may vary.